Global Customer Success Strategist
2 days ago
Rippling empowers businesses to streamline their HR, IT, and finance operations. Our platform brings together workforce systems, allowing companies to manage every part of the employee lifecycle in a single system.
We're seeking a skilled Technical Account Manager to join our rapidly expanding Global TAM team in EMEA. As a key member of our team, you'll partner closely with customers to understand their needs and drive adoption of our comprehensive product suite.
As a Technical Account Manager, your primary responsibility will be nurturing key customer relationships, ensuring customer success, and driving long-term loyalty. You'll help guide customers to become true champions of Rippling by developing tailored account strategies, identifying opportunities for product adoption, and providing a seamless customer experience.
Key responsibilities include:
- Ensuring the success and satisfaction of Rippling's EMEA-based customers
- Serving as a Subject Matter Expert (SME) for EMEA customers, providing best practice advice and guidance on Rippling's products and services
- Acting as the voice of the customer in EMEA, gathering feedback and advocating for their needs with internal teams
- Driving adoption of key Rippling features, new product releases, and industry best practices
- Proactively managing and resolving high-priority customer issues, ensuring rapid and efficient resolutions
To succeed in this role, you'll need:
- 3+ years of experience in a customer-facing role at a SaaS company, ideally in technical account management or a similar function
- Experience with payroll is highly preferred; knowledge of HRIS or other HR/HCM SaaS platforms is a plus
- Proven ability to manage a scaled book of business and build strong, lasting customer relationships
- Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands
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