Customer Experience Specialist

2 days ago


Dublin, Dublin City, Ireland Toyota Ireland Full time
Job Description

The Customer Relations Executive will be a key member of our team, delivering exceptional customer experience.

This role is ideal for a person with a skill set based on seeking solutions and must have a proven background in dealing with customers on a daily basis.

The primary responsibility of the Customer Relations Executive will be to ensure our customers have a true Customer First experience, delivering the highest standards of customer experience.

Key Responsibilities:

  • To be the primary point of contact for inbound customer communications – telephone, postal, web, and email.
  • To ensure customer queries are recorded on our CRM system, according to our internal processes, to ensure accurate reporting.
  • Ensure that all customer queries are dealt with promptly and professionally.
  • To take ownership of customer queries/concerns/issues and resolve them in an efficient manner.
  • Ensure an effective communication flow between internal departments, the customer, and the Dealer Network.
  • Work with the Customer Relations Team Leader to provide reporting on a monthly basis and as requested.
  • Provide general administrative support to other team members.
  • Any other reasonable task requested by a senior Manager or Director.


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