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Customer Experience Specialist

2 weeks ago

Dublin, Dublin City, Ireland Engineeringuk Full time

As a Customer Experience Specialist at Engineeringuk, you will play a vital role in delivering exceptional customer experiences through proactive service and product knowledge.

Your primary responsibility will be to serve customers with passion and enthusiasm, always prioritizing their needs before tasks. You will create an inspiring shopping environment by maintaining excellent standards of product presentation and availability.

In addition, you will be involved in Plan A activities to support store and local community initiatives, fostering a positive impact on the community.

You will also be responsible for selling confidently to customers using your knowledge of products and services, actively seeking opportunities to upsell and cross-sell. You will ask questions to understand customer needs and offer personalized recommendations and suggestions.

Furthermore, you will adapt and work flexibly across the store, supporting colleagues to meet customer and business needs. You will own your personal development, seeking opportunities to grow your knowledge and share it with colleagues to encourage and support their learning and development.