Customer Experience Specialist Dublin

6 days ago


Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

We are seeking a highly skilled and experienced Customer Success Specialist to join our team in Dublin.

In this role, you will be responsible for managing the onboarding process for new customers, providing exceptional support and guidance throughout their journey with our product.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and is committed to helping clients achieve their goals.

  • Key Responsibilities
  • Manage the onboarding process for new customers, ensuring a seamless transition to our product.
  • Provide exceptional support and guidance to clients via email, phone, and online demonstrations.
  • Assist with the import and setup of customer data, ensuring alignment with product requirements.
  • Contribute to the development of helpful resources such as help centre articles, tutorials, and webinars.
  • Continuously look for ways to improve processes, enhance efficiency, and automate tasks when possible.

What We Offer

We offer a competitive salary and benefits package, including free GP services, vision tests, and private medical insurance coverage.

You will also have access to an inspiring, fun, and innovative office space with 'relax' and 'play' areas, an onsite gym, free breakfast cereals and fruit, and coffee stations.



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