Customer Experience Specialist

1 day ago


Dublin, Dublin City, Ireland Musgrave Group Full time

Musgrave Group is a dynamic and innovative company that operates seven Marketplace sites across the Republic of Ireland. We are committed to delivering exceptional customer experiences and are seeking a skilled Customer Experience Specialist to join our team at our Head Office in North Dublin.

The purpose of this role is to build and maintain fantastic relationships with our customers across the Food Service and Retail sectors. This involves providing excellent support with all their sales and service needs, ensuring they receive the best possible experience from our company.

This role offers an exciting opportunity to work in a fast-paced contact-centre environment and to contribute to the growth and success of our company.

Key Responsibilities:
  1. Provide exceptional customer experiences through excellent communication and interpersonal skills
  2. Manage inbound sales and service calls in line with agreed service levels
  3. Liaise with other internal departments to resolve any customer issues promptly
  4. Up-sell and cross-sell products from our extensive range
  5. Promote and support our digital ordering proposition
  6. Manage delivery size and frequency to ensure efficient use of warehouse and transport resource
  7. Build effective relationships with customers and internal colleagues
  8. Manage sales administration in compliance with GDPR and regulatory processes

We are looking for a talented individual with a minimum of 1 year's experience in a busy customer-focused environment. The ideal candidate will have competency in PC packages, including the MS office suite and Office 365, as well as excellent communication and interpersonal skills.



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