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Senior Customer Experience Lead

2 weeks ago

Dublin, Dublin City, Ireland Openai Full time

About the Company:

OpenAI is a pioneering AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

We push the boundaries of AI capabilities and seek to safely deploy them to the world through our products.

Our mission is to create AI systems that are beneficial to society, and we believe that this requires a deep understanding of human values and needs.

The Role:

As a User Operations Team Lead, you will be responsible for overseeing a team of customer support engineers, ensuring they have the resources and support needed to deliver exceptional customer experiences.

You will lead cross-functional initiatives, develop innovative strategies, and contribute to the growth and development of the user operations team.

Key Responsibilities:

  • Team Leadership & Development: Lead and support a team of customer support engineers, ensuring they have the resources needed to succeed.
  • Foster a high-performance culture by removing operational roadblocks, coaching team members, and investing in upskilling initiatives
  • Conduct regular performance reviews, provide actionable feedback, and implement tailored development plans to enhance individual and team growth

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • Collaborative and inclusive workplace culture.