Customer Experience Lead

2 days ago


Dublin, Dublin City, Ireland Screwfix Direct Ltd Full time

Screwfix Direct Ltd is seeking an experienced supervisor or duty manager to join our team as a Customer Experience Lead. In this role, you'll be responsible for ensuring our customers receive exceptional service, every time. You'll understand what our customers need and guide them to the right products, making it super easy for them.

We're looking for someone who is great at giving amazing customer service, is inquisitive, ever-questioning, and ever-improving, and is passionate about our business. As a Customer Experience Lead, you'll work closely with the team to ensure high standards are met, and you'll be part of a growing team full of support, opportunities, and fun.

We offer a competitive salary, 29 days annual leave (increasing with length of service), and 20% discount with Screwfix and B&Q. We'll also help you develop your skills with excellent training and ongoing development.



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