Project Lead for Customer Experience Transformation
2 days ago
We are seeking a highly skilled Customer Experience Project Lead to join our team. As the ideal candidate, you will have a minimum of 3 years' experience in a customer experience/continuous improvement role and education to a degree level or highly relevant compensating work experience in the service industry.
Main Responsibilities:
• Develop and implement customer experience programs to enhance customer satisfaction and loyalty
• Collaborate with cross-functional teams to drive project execution and ensure timely delivery
• Analyse data to identify trends and insights and make recommendations to improve customer experience
• Manage project budgets and resources to ensure effective use of company funds
Key Skills and Qualifications:
• Minimum 3 years' experience in a customer experience/continuous improvement role
• Education to a degree level or highly relevant compensating work experience in the service industry
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
• Ability to work collaboratively in a fast-paced environment, with multiple priorities and deadlines
Benefits:
• Annual leave entitlement starts at 22 days and increases with service level
• Additional paid days off, including Christmas Day and Good Friday
• Pension scheme with matching company contribution
• Private health insurance contributions
• Life assurance and income protection
• Employee assistance programme and confidential counselling services
• Professional development programmes and sponsorship opportunities
• Cycle to work scheme and free eye test every two years
• Subsidised canteen facilities and free car parking
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