Digital Transformation Lead Customer Service
6 days ago
We're looking for a visionary leader to join our ICX team. As Sr Manager, you'll be responsible for driving integrated customer experiences that exceed expectations.
The Challenge:
Our customers face friction across multiple touchpoints, leading to repeat contacts and poor resolution speed. We need someone who can leverage advanced technologies, data analytics, and stakeholder collaboration to eliminate these pain points.
Your Strategy:
- Develop and execute a comprehensive plan to reduce customer effort and improve satisfaction.
- Leverage AI-driven search capabilities, digital journeys, and engagement funnels to predict the next best action for customers.
- Ensure each customer-facing employee has real-time data about the customer journey for a consistent, responsive, and wholesome experience.
- Streamline processes, increase productivity, and manage outcomes through a more rigorous and metrics-driven approach.
Your Impact:
You'll have a direct impact on enhancing customer experiences, improving operational efficiency, and driving business growth.
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Digital Transformation Lead
5 days ago
Dublin, Dublin City, Ireland TN Ireland Full timePioneer Digital ExcellenceSemrush has been developing its product for 16 years, serving customers in America, Europe, Asia, and Australia.We are seeking an innovative Digital Transformation Lead to join our team in Dublin, Ireland. As a Digital Transformation Lead, you will spearhead the implementation of AI, automation, and predictive analytics to transform...
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Digital Transformation Lead
12 hours ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeAbout the Role:We are seeking a seasoned professional to join our team as a Digital Transformation Lead. This is an exciting opportunity for someone who is passionate about driving customer experience innovation and transformation.Key Responsibilities:Design and deliver end-to-end digital solutions that enhance efficiency, customer satisfaction, and revenue...
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Digital Transformation Lead
3 days ago
Dublin, Dublin City, Ireland Archer Recruitment Full timeRole OverviewA senior project manager contract is currently available at Archer Recruitment to collaborate with a highly successful pharma company on a 6-month contract.This role involves leading a major digital transformation initiative within the procurement department, which can be performed from a fully remote location.The ideal candidate will possess a...
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Digital Transformation Lead
5 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeAt TN Ireland, we're looking for a skilled Digital Transformation Lead to join our team. This role involves overseeing the design and implementation of digital solutions that drive business growth and innovation.Key Responsibilities:Design and Deliver Digital Solutions:Translate business objectives into comprehensive digital strategiesCollaborate with...
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Digital Transformation Lead
3 days ago
Dublin, Dublin City, Ireland IT Search and Selection Full timeBusiness Analyst - Digital TransformationAbout the RoleWe are looking for a highly skilled Business Analyst to lead our Digital Transformation initiatives.Key ResponsibilitiesThe successful candidate will be responsible for:Developing and implementing business solutionsLiaising with cross-functional teamsEnsuring effective project deliveryMaintaining strong...
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Digital Transformation Sales Lead
5 days ago
Dublin, Dublin City, Ireland Salesforce, Inc.. Full timeAs a Digital Transformation Sales Lead at Salesforce, Inc., you will play a crucial role in driving the adoption of our comprehensive suite of digital transformation solutions among enterprise and commercial clients. Your primary focus will be on identifying, developing, and securing high-value business engagements with both new and existing...
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Digital Transformation Lead
4 days ago
Dublin, Dublin City, Ireland Redislandrecruitment Full timeRedisland Recruitment is seeking an experienced UI/UX Designer to join their team and take ownership of digital transformation projects.About the Role:This position offers the opportunity to shape and influence major digital initiatives while working with cutting-edge technologies in financial services, regulatory tech, and enterprise solutions.Lead the...
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Digital Transformation Leader
4 days ago
Dublin, Dublin City, Ireland Transport Infrastructure Ireland Full timeJob DescriptionThe Head of Digital Transformation plays a crucial role in driving change through digital innovation and data-centric decision-making across Transport Infrastructure Ireland's national transport infrastructure and services.This senior leadership position is responsible for spearheading and supervising the initiatives of digital transformation...
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Digital Transformation Lead
3 days ago
Dublin, Dublin City, Ireland Archer Recruitment Full timeJob Opportunity:We are seeking a highly skilled Project Manager to lead a major Digital Transformation within our client's Procurement department.The successful candidate will have a strong background in Digital Transformations, excellent stakeholder management skills, and the ability to work independently in a fully remote setting.This is an exciting...
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Lead Digital Transformation Specialist
3 days ago
Dublin, Dublin City, Ireland Archer Recruitment Full timeJob OverviewA Senior Project Manager Contract role has opened up at Archer Recruitment to join a highly successful Pharma company on an initial 6-month contract.This will be a fully remote role, and the successful candidate will lead a major Digital Transformation within the company's Procurement department.The ideal candidate will have strong experience as...
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Digital Transformation Project Lead
2 days ago
Dublin, Dublin City, Ireland Archer Recruitment Full timeArcher Recruitment is pleased to announce a Digital Transformation Project Lead role for a renowned Pharma company. This exciting opportunity offers the chance to join a successful organization and contribute to a major digital transformation within their Procurement department.The ideal candidate will possess strong background in digital transformations,...
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Digital Transformation Lead
18 hours ago
Dublin, Dublin City, Ireland Amach Full timeAbout Us:At Amach, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning.The Product Owner plays a critical role in shaping the direction of our digital transformation efforts and driving the business forward.Main Responsibilities:Lead the effort to align...
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Digital Transformation Lead
4 days ago
Dublin, Dublin City, Ireland Archer Recruitment Full timeCompany OverviewA highly successful Pharma company seeks a talented Senior Project Manager to lead a major Digital Transformation within the Procurement department. The role offers an initial 6-month contract with opportunities for extension.This is an exciting opportunity to join a global leader in the industry and work on a multi-million ERP project.
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Digital Transformation Expert
5 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeTN Ireland is seeking an experienced Digital Transformation Expert to join our team. In this role, you will be responsible for leading technical demonstrations of Azure solutions to explain and prove their capabilities relative to customers' business and technical objectives. You will collaborate with account teams, partners, or services to track, qualify,...
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Digital Transformation Specialist
22 hours ago
Dublin, Dublin City, Ireland Soprasteria Full timeCompany OverviewSopra Banking Software is a leading provider of digital banking solutions, partnering with over 1,500 banks and financial institutions across the globe.We empower our clients to deliver exceptional financial services to their customers by offering a comprehensive suite of products and services that support their digital transformation...
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Digital Transformation Specialist
5 days ago
Dublin, Dublin City, Ireland IT Search and Selection Full timeWe are looking for a Digital Transformation Specialist to join our client in Dublin.The successful candidate will be responsible for leading the development and implementation of digital transformation initiatives across the organization.Lead the development and implementation of digital transformation initiatives.Work closely with stakeholders to identify...
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Customer Experience Transformation Lead
3 days ago
Dublin, Dublin City, Ireland Barden Full timeTransforming Customer ExperiencesBarden partners with leading consulting practices to drive customer transformation. As a Senior Business Analyst, you will play a key role in helping clients develop and implement CX strategies, operating models, digital solutions, user-centric services, and optimized products, experiences, marketing, and sales.About the...
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Head Of Digital Transformation
4 days ago
Dublin, Dublin City, Ireland Transport Infrastructure Ireland Full timeBackground The Head of Digital Transformation is a senior leadership role responsible for driving change through digital innovation and data-centric decision-making across our national transport infrastructure and services (Roads, Light Rail, Metro, Greenways).This role will be responsible for spearheading and supervising the initiatives of digital...
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Digital Transformation Consultant
2 days ago
Dublin, Dublin City, Ireland Google Full timeWe are looking for a skilled Digital Transformation Consultant to join our team. As a consultant, you will work with clients to improve their digital marketing outcomes through first-party data integration and advanced techniques like machine learning for customer behavior prediction.Your responsibilities will include leading digital transformation projects,...
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Digital Transformation Specialist
4 days ago
Dublin, Dublin City, Ireland Google Inc. Full timeJob Description: As a Digital Transformation Specialist at Google Inc., you will be responsible for managing a portfolio of enterprise clients in Central Europe, advising and supporting them on industry-leading measurement solutions to ensure optimal media performance. Your primary focus will be on activating and scaling adoption strategies for...