Customer Experience Transformation Lead

2 days ago


Dublin, Dublin City, Ireland Barden Full time
Transforming Customer Experiences

Barden partners with leading consulting practices to drive customer transformation. As a Senior Business Analyst, you will play a key role in helping clients develop and implement CX strategies, operating models, digital solutions, user-centric services, and optimized products, experiences, marketing, and sales.

About the Role:

  • You will participate in the full project lifecycle from initial research and business case development to project planning, execution, and close-out in a customer-facing role.
  • Utilize your skills in technology, product management, and agile implementation support to deliver customer-centered technology solutions.
  • Analyze and define business and customer requirements through stakeholder engagements, process reviews, user story writing, product backlog development, and support.
  • Work with developers, designers, business analysts, and testers to design and optimize business processes using Lean and Process Improvement methodologies and process mapping.
  • Leverage data to provide companies with fresh insights, empowering the creation of personalized customer experiences.


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