Customer Experience Consultant
2 days ago
Job Overview:
We are seeking a highly skilled Customer Experience Consultant to join our team at Barden. As a key member of our Customer Transformation function, you will help clients transform their customer-facing commercial functions and business outcomes through developing and implementing CX strategies.
About the Role:
- You will participate in the full project lifecycle from initial research and business case development to project planning, execution and close-out.
- You will utilise your skills in technology, product management and agile implementation support to deliver customer-centred solutions.
- You will engage with senior client stakeholders to drive business outcomes by facilitating workshops and collaborating on projects aimed at enhancing organisational results and customer experience.
Your Key Responsibilities Will Include:
- Analysing and defining business and customer requirements through stakeholder engagements, process reviews, user story writing and product backlog development.
- Designing and optimising business processes, including Lean and Process Improvement methodologies and process mapping.
- Leveraging data to provide companies with fresh insights, empowering the creation of personalised customer experiences.
About You:
- You must have a minimum of 4-5 years of experience in customer experience at Senior Consultant Level, or 6-7 years at Manager, consulting, or a related field.
- You must have excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- You must be able to think critically and challenge existing processes to identify areas for improvement.
Benefits:
- A competitive salary package.
- The opportunity to work with a leading Business Consulting Practice.
- A collaborative and dynamic work environment.
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