Customer Experience Manager
3 weeks ago
About Your New Employer as a Customer Excellence Manager
Join a leading organisation at the forefront of Ireland's transition to a net zero carbon future. This company is committed to innovation, sustainability, and delivering best-in-class customer service. With a strong focus on customer experience and transformation, this is an exciting opportunity to play a key role in shaping a customer-first culture.
About Your New Job as a Customer Experience Manager
As a Customer Excellence Manager, you will be part of the Customer Experience Management Team, driving initiatives to enhance customer service and embed a customer-centric mindset across the organisation. Your role will focus on:
1. Designing and implementing a customer-centric service model in collaboration with cross-functional teams.
2. Developing and executing engagement and training strategies to improve customer experience.
3. Driving culture change to ensure customer needs and expectations are at the heart of business decisions.
4. Creating and managing programs that incentivise excellent customer service through recognition and rewards.
5. Measuring success through employee engagement, customer satisfaction, and CX transformation initiatives.
What Skills You Need as a Customer Experience Manager
1. 3-5 years' experience in customer service transformation, customer experience, or customer engagement management role.
2. Strong background in designing and implementing customer-centricity programs and training strategies.
3. Project management expertise, with the ability to manage multiple initiatives and drive results.
4. Excellent communication skills, with the ability to influence stakeholders at all levels.
5. Analytical mindset, with a track record of using insights to improve customer experience.
6. Third-level qualification in HR, Marketing, Communications, Business, or equivalent work experience.
What's on Offer
1. €69K - €81K.
2. Flexible hybrid working arrangements.
3. Career development opportunities, including mentoring and training.
4. Pension, wellness programs, and parental leave.
What's Next
Apply now by clicking the "Apply Now
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