Customer Experience Manager

3 weeks ago


Dublin, Dublin City, Ireland Sigmar Recruitment Full time
Customer Experience Manager

About Your New Employer as a Customer Excellence Manager

Join a leading organisation at the forefront of Ireland's transition to a net zero carbon future. This company is committed to innovation, sustainability, and delivering best-in-class customer service. With a strong focus on customer experience and transformation, this is an exciting opportunity to play a key role in shaping a customer-first culture.

About Your New Job as a Customer Experience Manager

As a Customer Excellence Manager, you will be part of the Customer Experience Management Team, driving initiatives to enhance customer service and embed a customer-centric mindset across the organisation. Your role will focus on:

1. Designing and implementing a customer-centric service model in collaboration with cross-functional teams.
2. Developing and executing engagement and training strategies to improve customer experience.
3. Driving culture change to ensure customer needs and expectations are at the heart of business decisions.
4. Creating and managing programs that incentivise excellent customer service through recognition and rewards.
5. Measuring success through employee engagement, customer satisfaction, and CX transformation initiatives.

What Skills You Need as a Customer Experience Manager

1. 3-5 years' experience in customer service transformation, customer experience, or customer engagement management role.
2. Strong background in designing and implementing customer-centricity programs and training strategies.
3. Project management expertise, with the ability to manage multiple initiatives and drive results.
4. Excellent communication skills, with the ability to influence stakeholders at all levels.
5. Analytical mindset, with a track record of using insights to improve customer experience.
6. Third-level qualification in HR, Marketing, Communications, Business, or equivalent work experience.

What's on Offer

1. €69K - €81K.
2. Flexible hybrid working arrangements.
3. Career development opportunities, including mentoring and training.
4. Pension, wellness programs, and parental leave.

What's Next

Apply now by clicking the "Apply Now

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Marketo, An Adobe Company Full time

    As a Senior Customer Support Director at Marketo, an Adobe Company, you will be responsible for leading a team across customer support and sales to deliver integrated customer experiences.The ideal candidate will have over 5 years of regional experience working in customer-facing roles, managing teams of 100+ managers and agents to deliver best customer...


  • Dublin, Dublin City, Ireland Calor Ireland Full time

    Job Overview:Cox Ireland is seeking a highly skilled Customer Experience Manager to lead our CX program and drive strategic initiatives. As the ideal candidate, you will work closely with the Customer Experience Manager to develop and implement programs that enhance customer experience and business efficiencies aligned with our company strategy.Main...


  • Dublin, Dublin City, Ireland Brightwater Full time

    Our client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey. This is a new role, joining an...


  • Dublin, Dublin City, Ireland Brightwater Capital, LLC Full time

    Our client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey.This is a new role, joining an...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Company Overview:Cpl Healthcare, a leading provider of car solutions, is seeking an experienced professional to fill the role of Customer Experience Executive. In this position, you will be responsible for ensuring a high standard of customer experience and managing administrative tasks.The ideal candidate will have strong organisational skills, excellent...


  • Dublin, Dublin City, Ireland Tesco Ireland Full time

    About the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...


  • Dublin, Dublin City, Ireland Tesco Full time

    Tesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing individuals'...


  • Dublin, Dublin City, Ireland Tesco Ireland Full time

    About the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...


  • Dublin, Dublin City, Ireland Tesco Ireland Full time

    About the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...


  • Dublin, Dublin City, Ireland Tesco Ireland Full time

    About the roleTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing...

  • Customer Experience

    3 weeks ago


    Dublin, Dublin City, Ireland Allergan Full time

    At AbbVie, our mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.We are a global pharmaceutical company with a diverse team working in several key therapeutic areas – immunology, oncology, neuroscience, and eye care – as well as products and services...

  • Customer Experience

    7 days ago


    Dublin, Dublin City, Ireland Allergan Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services...


  • Dublin, Dublin City, Ireland TikTok Full time

    Job SummaryTikTok is seeking an experienced Senior Team Lead to join our Live Platform Trust and Experience team. As a key member of the team, you will be responsible for delivering exceptional customer service and experience while driving business improvements.You will lead a team of customer service professionals, providing guidance, coaching, and...


  • Dublin, Dublin City, Ireland Travelopia Full time

    Position: Customer Experience Agent / ReceptionistLocation: Carrick-On-Shannon - IrelandDepartment: OperationsStart Date: ASAPContract type: Seasonal (until end of October 2025)Line Manager: Base managerLe Boat, part of the Travelopia group, is the world's leading provider of self-drive boating holidays, with over 55 years of experience. We offer an...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    We are looking for a Customer Experience Lead to join our team at TN Ireland in Naas, Co. Kildare.Key ResponsibilitiesOversee the implementation of customer-centric initiatives to drive sales growth and improve customer satisfaction.Lead a high-performing team of sales associates and supervisors, providing coaching and development opportunities to ensure...


  • Dublin, Dublin City, Ireland Alternatives Full time

    We are seeking a results-driven professional to lead our retention marketing efforts in an omni-channel environment. As a Crm Manager, you will leverage data-driven insights to enhance customer loyalty and value.About You:With 3+ years of experience in a CRM role, you have proven success in loyalty/CRM strategies and implementing data-driven marketing...


  • Dublin, Dublin City, Ireland Barden Full time

    Job Overview:We are seeking a highly skilled Customer Experience Consultant to join our team at Barden. As a key member of our Customer Transformation function, you will help clients transform their customer-facing commercial functions and business outcomes through developing and implementing CX strategies.About the Role:You will participate in the full...


  • Dublin, Dublin City, Ireland Microsoft Full time

    Overview Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to...


  • Dublin, Dublin City, Ireland Eir Ireland Part time

    Career Opportunities with Eir IrelandWe are a leading communications provider in Ireland, with a strong reputation for excellence and customer satisfaction. Our goal is to provide our customers with the best experience possible, and we are looking for talented individuals to help us achieve this goal.As a Retail Sales Consultant with Eir Ireland, you will...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Job DescriptionThe successful candidate will be responsible for delivering exceptional customer service, managing site operations, and leading a team to achieve business objectives. Key responsibilities include:To oversee the efficient delivery of business process services, ensuring revenue growth, profit generation, and customer satisfaction are met.To...