Customer Experience Manager
4 days ago
At Allergan, we are dedicated to delivering exceptional customer experiences that drive business growth and satisfaction.
Job OverviewWe are seeking an experienced Customer Experience Manager to join our team in Dublin. As a key member of our organization, you will be responsible for designing and implementing integrated customer engagement strategies across digital and in-person channels.
Key Responsibilities- Partner with marketing, sales, medical, and Business Technology Solution teams to create and execute customer-focused campaigns.
- Lead the design and deployment of customer journey maps and comprehensive content calendars ensuring alignment with customer needs and organizational objectives.
- Translate journey insights into actionable strategies that drive measurable outcomes.
- Develop, maintain, and train teams on end-to-end customer journey maps, identifying key touchpoints, pain points, and opportunities for engagement across digital and in-person channels.
- Design and oversee a customer-centric content strategy, focusing on delivering the right message at the right time through the right channel.
- Champion a customer-first approach by leveraging data to create targeted, personalized engagements.
- Ensure integration of digital and in-field interactions to provide a cohesive and value-driven customer experience.
- Expertise in linking web platforms to broader omnichannel strategies and campaigns.
- Collaborate with the data and insights team to guide omnichannel efforts and customer journey improvements using predictive analytics and segmentation.
- Train teams on customer journey mapping tools and omnichannel best practices.
- Partner with the Business Technology Solutions team to evaluate and implement new technologies that enhance omnichannel capabilities.
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