Customer Experience Manager
5 days ago
About Our Team
We are a passionate team at Card Factory, dedicated to delivering exceptional customer service and celebrating our customers' life moments. As a Customer Experience Manager, you will play a key role in driving sales growth, improving customer satisfaction, and developing a high-performing team.
The Role
You will be responsible for leading a team of colleagues to deliver excellent customer service, maximise sales, and achieve business objectives. You will also be responsible for developing and implementing strategies to improve store standards, customer experience, and team performance.
Key Responsibilities
- Lead and motivate a team of colleagues to deliver excellent customer service and achieve business objectives.
- Maximise sales and revenue through effective merchandising, stock management, and customer engagement.
- Develop and implement strategies to improve store standards, customer experience, and team performance.
- Actively participate in initiatives to drive business growth and improvement.
Requirements
- Proven retail management experience, preferably in a similar environment.
- Strong leadership and team management skills, with the ability to motivate and develop colleagues.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
What We Offer
- A competitive salary and benefits package, including a discount scheme and bonus opportunities.
- Ongoing training and development opportunities to support your career growth.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- The chance to work for a leading retailer with a strong commitment to customer service and community involvement.
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