Customer Experience Manager
5 days ago
Join Our Team as a Logistics and Customer Support Professional
We are seeking a highly skilled Logistics and Customer Support Professional to join our team in TN Ireland.
About the Role:
- You will be responsible for managing customer relationships, responding to inquiries, and resolving issues in a timely and effective manner.
- You will work closely with cross-functional teams to identify and implement process improvements that enhance the customer experience.
- You will analyze customer feedback and sentiment, using insights to inform business decisions and drive growth.
- You will provide excellent customer service, ensuring that all customer interactions are positive and exceed expectations.
- You will collaborate with internal stakeholders to develop and implement strategies that improve customer satisfaction and loyalty.
Your Skills and Qualifications:
- Experience in customer-facing roles, with a track record of delivering exceptional service.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable recommendations.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
- Familiarity with industry-leading software applications, such as SAP and Microsoft Office.
- A strong focus on delivering results, with a passion for driving business growth and improving customer satisfaction.
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