Device Troubleshooting Strategy and Operations

6 days ago


Dublin, Dublin City, Ireland Amazon Full time
Program Management for Device Troubleshooting Services

The Amazon Device Troubleshooting Services team exists to ensure that troubleshooting is quick, easy, and privacy-centric for device and application teams, resulting in delightful experiences for end customers using their Amazon Devices.

We focus on building comprehensive technology solutions spanning the entire observability lifecycle, including on-device crash and log management, high-scale data ingestion services, advanced analytics dashboards, and intuitive troubleshooting interfaces.

This high-visibility role requires strong leadership skills, technical knowledge, and excellent communication skills to drive technical trade-off decisions and influence feature priorities.

Responsibilities and Qualifications
  • Experience working directly with engineering teams.
  • Technical product or program management experience.
  • Excellent verbal and written communication skills.

This role involves managing programs across cross-functional teams, building processes and coordinating release schedules, owning/driving roadmap strategy and definition.



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