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Loan Administration Coordinator
1 week ago
We are a specialized recruitment agency working with various clients across the financial services sector. Our team is passionate about finding the right candidates for each role and providing excellent service to our clients.
We are currently seeking a highly skilled ASU Case Manager to join our team on a contract basis. As a key member of our team, you will be responsible for managing an assigned portfolio of mortgage arrears cases.
Your key objectives will be to:
- Progress appropriate resolutions for customers in line with relevant industry codes and regulations;
- Perform general loan administration tasks, including handling inbound and outbound arrears calls;
- Accurately record information on systems of record and trackers;
- Efficiently and professionally handle all communication from customers and third parties;
To succeed in this role, you will need:
- Previous experience in financial services, particularly in phone-based collections or mortgage arrears support;
- Portfolio management or relationship management experience;
- Familiarity with relevant industry codes such as CCMA and CPC;
This is a great opportunity to work with a specialized recruitment agency and gain valuable experience in financial services.
