Cloud Support Specialist

2 weeks ago


Dublin, Dublin City, Ireland beBee Careers Full time

Cloud Support Specialist

The role of a Cloud Support Specialist is to provide expert technical support to customers using cloud technologies. This involves troubleshooting and resolving complex technical issues related to container orchestration, networking, and security.

As a Cloud Support Specialist, you will work closely with customers to understand their technical requirements and provide tailored solutions to meet their needs. You will also be responsible for driving initiatives that improve support-related processes and customer experience.

In this role, you will have the opportunity to leverage your technical expertise to provide feedback to internal teams on how to improve services and work on critical, highly complex customer problems spanning multiple cloud services.

Key Responsibilities:

  1. Solving customer cases through various contact channels and applying advanced troubleshooting techniques to provide tailored solutions.
  2. Driving initiatives that improve support-related processes and customer experience by creating tutorials, how-to videos, technical articles, trainings, among others.
  3. Leveraging customer support experience to provide feedback to internal teams on how to improve services and working on critical, highly complex customer problems.

About the Role:

This role requires flexibility to work 5 days a week, occasionally on weekends, on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday - Saturday or Monday - Friday.



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