Senior Team Leader

2 weeks ago

Cork, Cork, Ireland beBeeLeadership Full time €100,000 - €150,000
Job Description:

Our team executes bulk actions on accounts and communicates with customers impacted by large-scale issues. This role involves providing direction and leadership to a group of professionals, facilitating bulk recovery actions and communications, collaborating with senior managers, and recruiting talent.

The ideal candidate will have experience in team management, coaching, and performance management, with strong analytical skills and ability to work flexible schedules.

Key responsibilities include leading a cohesive unit to accomplish tasks, optimizing for short-term execution while planning for long-term technical capabilities, and preparing strategic recommendations for senior leaders.

We promote a collaborative environment and work/life balance through open communication and flexibility. Our team works on challenging problems where the solutions have to be correct on the first action.

BASIC QUALIFICATIONS:

  • Bachelor degree in relevant field
  • Experience with data analysis and program management work
  • Intermediate Excel skills for data manipulation (vlookups, pivot tables, conditional formats, etc.)

PREFERRED QUALIFICATIONS:

  • Work experience in team management in customer service or program management
  • Coaching and performance management experience in a customer service or program team environment
  • Experience in leading team members as a cohesive unit to accomplish a task
  • Work experience in quality programs and raising standards for teams/groups/specific roles
  • Experience optimizing for short-term execution while planning for long-term technical capabilities

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