Business Process Optimiser
6 days ago
We are an industry-leading technology driven company providing cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning solutions to customers across the globe.
About You:
You will be responsible for understanding customer and operational needs, analysing data and documenting requirements for change. The ideal candidate will have a proven track record of driving improvements in disruption management, delivering insights, identifying trends and ensuring that business processes evolve to enhance efficiency and customer satisfaction.
Key Responsibilities:
- Support our customer's Operations Control Centre in managing disruptions effectively.
- Collaborate with Disruption Management Product Manager and OCC SMEs to understand Operational and Customer needs.
- Document business requirements and work within an Agile or Waterfall environment.
- Work closely with the Product Owner(s) and technical teams working on Disruption Management initiatives by supporting User Acceptance Testing (UAT).
Requirements:
- Proven experience as a Business Analyst, preferably in an operational or customer-focused environment.
- Strong analytical skills with experience in data analysis and reporting tools (e.g., Excel, SQL, Power BI).
- Excellent problem-solving skills with the ability to assess risks and opportunities.
- Relevant Business Analysis certification (e.g., CBAP, BCS).
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