Support Operations Expert
5 days ago
We are building a world-class Support team at Rippling, committed to delivering exceptional customer experiences. Our ideal candidate is a motivated professional who can thrive in a dynamic environment and contribute to the growth of our organization.
About the RoleAs a member of our Support team, you will be responsible for providing top-notch support to our customers and collaborating with internal teams to enhance our services. We offer a unique opportunity to join a forward-thinking company that prioritizes innovation and customer satisfaction.
Key Responsibilities- Customer Support: You will be the primary point of contact for our customers, providing timely and effective support to resolve their issues.
- Product Expertise: Develop in-depth knowledge of our products and serve as a subject matter expert for both customers and coworkers.
- Collaboration: Work closely with internal teams to identify areas of improvement and implement process enhancements.
- Communication: Utilize excellent written and verbal communication skills to effectively communicate with customers and colleagues.
Requirements:
- Proficient in English and German (written and verbal communication skills)
- Able to work GMT schedule (9 AM GMT - 6 PM GMT)
- 3+ years of experience in a customer/client-facing role
- Demonstrated problem-solving skills with attention to detail
- Organizational skills and experience improving processes
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
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