Support Operations Expert

5 days ago


Dublin, Dublin City, Ireland Rippling Full time

We are building a world-class Support team at Rippling, committed to delivering exceptional customer experiences. Our ideal candidate is a motivated professional who can thrive in a dynamic environment and contribute to the growth of our organization.

About the Role

As a member of our Support team, you will be responsible for providing top-notch support to our customers and collaborating with internal teams to enhance our services. We offer a unique opportunity to join a forward-thinking company that prioritizes innovation and customer satisfaction.

Key Responsibilities
  1. Customer Support: You will be the primary point of contact for our customers, providing timely and effective support to resolve their issues.
  2. Product Expertise: Develop in-depth knowledge of our products and serve as a subject matter expert for both customers and coworkers.
  3. Collaboration: Work closely with internal teams to identify areas of improvement and implement process enhancements.
  4. Communication: Utilize excellent written and verbal communication skills to effectively communicate with customers and colleagues.

Requirements:

  • Proficient in English and German (written and verbal communication skills)
  • Able to work GMT schedule (9 AM GMT - 6 PM GMT)
  • 3+ years of experience in a customer/client-facing role
  • Demonstrated problem-solving skills with attention to detail
  • Organizational skills and experience improving processes
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritize


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