Visitor Experience Manager

6 days ago


Dublin, Dublin City, Ireland Dublinia Full time

Dublinia is a leading Heritage attraction located in the heart of Dublin City Centre. We pride ourselves on offering a memorable visitor experience and excellent customer service for all visitors.

We are seeking an experienced Operational Lead to join our team as Duty Manager. This full-time role involves overseeing all daily operational and organisational aspects of the Dublinia visitor experience to high standards of policy and procedure.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in delivering exceptional results. The role requires flexibility and a willingness to adapt to the dynamic needs of the business, including supporting events and responding to unexpected challenges.

Key Responsibilities:
  • Oversee the day-to-day operations of the attraction to ensure efficiency and excellence.
  • Roster staff on the day, providing for required breaks and lunch breaks, and ensuring records are kept.
  • Act as the main point of contact during shifts, addressing issues as they arise.
  • Ensure adherence to health and safety policies and operational procedures.

Leadership Skills: Strong organisational abilities, attention to detail, and flexibility to adapt to changing situations are essential for this role.



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