Customer Journey Director

About us:Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.Established in 2013, we specialise in cloud migration and development, digital transformation including agile...

We are looking for a highly advanced Customer Journey Developer to join our team at Booking Holdings Financial Services International Ltd.The ideal candidate will have a deep understanding of the customer and payments regulatory landscape, as well as expert knowledge of Outsourcing Requirements as specified by the EBA and FCA, Consumer Protection Code,...

CX Training TeamWe are looking for an experienced Customer Journey Trainer to join our CX - Training Team. The team's goal is to understand the journey of the support agent and create training that leads to the best possible customer journeys.Key ResponsibilitiesDesign and develop training materials for Customer Support Agents.Work closely with subject...

About YouWe are looking for a seasoned professional with 10 years of experience in technology roles. You should have a good architectural understanding and systems thinking skillset, as well as experience of Sales, Marketing & Digital Customer Journey processes and technologies.

We are looking for a Customer Journey Mapping Expert to join our team in Citywest Dublin.Job DescriptionWork with marketing sales medical and Business Technology Solution teams to create and execute integrated customer-focused campaigns.Design and deploy customer journey maps and comprehensive content calendars ensuring alignment with customer needs and...

About the JobAs a Growth Sales Representative at ActiveCampaign, you'll proactively reach out to prospects who have indicated interest in our platform. Your goal is to understand their needs, craft a tailored customer journey, and close deals efficiently.You'll work closely with the sales team to provide necessary information and assist in deal closure....

Job Details:We are seeking a highly skilled Digital Customer Success Lead to join our team. In this role, you will be responsible for building and executing a comprehensive digital-first engagement strategy to enhance the global customer experience. This is a unique opportunity to make a meaningful impact on our customers' journeys.Key...

We're seeking a driven and enthusiastic individual to join our Customer Success Team as an Okta Customer Success Intern. In this role, you'll have the opportunity to learn from experienced Customer Success Managers and participate in all stages of customer's value realization, including customer onboarding, learning & deployment, user readiness, product...

Mcsport is committed to delivering best-in-class customer experiences, and we're seeking an expert to lead this effort. As our Journey Enhancement Specialist, you'll be responsible for identifying areas of improvement and developing innovative solutions to enhance our customer journey.About This RoleThis is a full-time permanent position that requires a...

User Journey Strategist RoleWe are seeking a seasoned User Journey Strategist to join our team in Dublin, Ireland. As a key member of our organization, you will play a vital role in shaping the future of our customer experience strategy.Your Key Responsibilities:Develop and implement user journey plans that align with business priorities.Collaborate closely...

At ServiceNow, we empower organizations to find smarter, faster, and better ways to work. As a Customer Experience Director, you'll lead a team of Customer Success Guides responsible for delivering success at scale.Your key responsibilities will include:Driving customer growth and adoption within the EMEA region by delivering remote engagements throughout...

Your ResponsibilitiesYou will equip and incentivize your team with product knowledge, brand strategies, and commercial skills to deliver an inspiring in-store experience.You'll hold responsibility for team development, hosting annual appraisals, recognizing achievements, and identifying areas for improvement.Effectively plan and deliver monthly floor sets,...

Here at Three, we've done things differently since day one.We're a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things...

We are looking for a User Journey Navigator to join our global organization of Customer Care. As part of this team, you will work closely with product teams to deeply understand Wix technologies and services.You will be responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. This includes...

About TN IrelandAt TN Ireland, we are driven by our passion for customer satisfaction. We strive to provide exceptional experiences that leave a lasting impact on our customers.We are seeking a seasoned Customer Experience Director to join our team in Dublin, Ireland. As a key member of our organization, you will play a vital role in shaping the future of...

About the TeamWe are looking for an experienced professional who can join our User Experience Assurance team as a Customer Experience Quality Assurance Specialist. As a key member of this team, you will be responsible for testing and evaluating our product and user journeys, identifying opportunities for improvement, and partnering with teams across Stripe...

Job SummaryWe are seeking an experienced Customer Experience Strategist to join our team in Dublin. As a key member of our brand team, you will be responsible for designing and implementing integrated customer engagement strategies to deliver a seamless experience across digital and in-person channels.Your primary focus will be on customer journey mapping...

Job DescriptionWe are seeking a talented individual to join our team as a Holiday Support Specialist. As a key member of our Sales & Distribution division, you will be responsible for providing support to travel agents and customers, making and amending bookings, and answering general queries related to our programme. You will also have the opportunity to...

Job Summary:We are seeking a skilled Digital Customer Success Lead to join our team. In this role, you will be responsible for developing and executing a comprehensive digital-first engagement strategy to enhance the global customer experience. This is a unique opportunity to make a meaningful impact on our customers' journeys.Main Responsibilities:Leading...

Key ResponsibilitiesAs an E-Commerce Specialist, you will be responsible for unlocking efficiencies and driving growth through supporting end-to-end content creation and syndication. This includes overseeing the creation of new listings, ensuring products are set up and merchandised quickly, correctly, and effectively, improving the process as needed. You...