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Sales Administrator Role
3 weeks ago
About Us
Ergo - Information Technology is the largest privately-owned IT services provider in Ireland. We offer a diverse range of services and have a workforce of over 700 people from different backgrounds.
We are seeking an experienced Sales Support Administrator to join our team based in Dublin. The successful candidate will provide administrative support to our sales team by handling tasks such as order processing, customer interactions, and data entry.
Job Description
The successful candidate will be responsible for:
- Providing essential support to the sales team by handling administrative tasks, coordinating customer interactions, and ensuring smooth sales operations.
- Maintaining and updating customer records in Microsoft Dynamics CRM system.
- Preparing and distributing sales reports, proposals, and presentations based on templates.
- Coordinating communication between sales representatives and clients.
- Managing sales-related documentation, contracts, and correspondence.
- Creating sales-related documentation such as contracts and quotes based on catalogues and templates for internal review.
- Organizing and scheduling meetings.
- Supporting internal teams with administrative tasks as needed.
- Handling customer inquiries, complaints, and follow-ups.
- Providing support in tracking and resolving order issues.
- Tracking sales performance metrics and preparing reports for management.
- Conducting data entry and ensuring database accuracy.
Requirements
To be successful in this role, you will need:
- 1-3 years of experience in a sales support, administrative, or customer service role.
- Proficiency in CRM systems, Microsoft Office Suite (Excel, Word, PowerPoint), and data management tools.
- Strong communication, problem-solving, and organizational abilities.
- Able to multitask, attention to detail, and a proactive approach.
Career Growth Opportunities
This role offers opportunities to progress into sales, account management, or operations roles. You will have the chance to develop expertise in sales strategy and client relations.
Why Work with Us?
We value our employees and provide them with opportunities for growth and development. Our company has been awarded Microsoft Country Partner of the Year for the 5th time in 10 years. We offer a range of benefits including healthcare cover, pension, life assurance, income protection plan, flexible working, paid leave, exams bonuses & study leave, employee wellbeing programme, committees & social clubs, and more.
