Lab IT Application Specialist

6 days ago


Limerick, Limerick, Ireland Zifo RnD Solutions Full time

Job Overview

The Technical Support Analyst - Laboratory Informatics is responsible for ensuring the smooth operation of various IT applications within a laboratory environment.

Key Responsibilities:

  • Application-specific documentation, including converting user requirement specifications to detail design specifications, writing configuration test plans, test scripts, and summary reports.
  • Ensuring the system meets the needs of users.
  • Managing and supporting multiple applications simultaneously.
  • Performs application monitoring and performance tuning.
  • Recommends and installs application updates, patches, services packs, and hot fixes.
  • Monitors applications for readiness, availability, and trend analysis.
  • Identifies and resolves application inconsistencies and defects.
  • Logs application support incidents and prepares appropriate resolution plans.
  • Provides end-user support for assigned applications including troubleshooting problems at the application server level.
  • Performs administration activities such as user accounts, roles, access, and privileges.
  • Researches application problems/issues and prepares appropriate resolution plan.
  • Processes application change control requests.
  • Collaborates with Validation and Quality Assurance departments to ensure applications are implemented, validated, and maintained in accordance with regulatory and corporate guidelines.

Required Experience and Skills:

  • Experience fulfilling company requirements for documentation and training in a regulatory environment.
  • Experience administering Windows 7 and Windows 10 in an enterprise environment.
  • Experience installing, configuring, and troubleshooting computer hardware, operating systems, applications, and network issues in an enterprise environment.
  • Experience working in pharmaceutical and/or QC Lab environment, or highly regulated environment is advantageous.

Preferred Qualifications:

  • Bachelor of Science in Computer Science or equivalent.
  • 5+ years' experience in an IT Onsite Support environment (3 years at Level 3 or Team Lead).
  • Excellent written and verbal English communication skills.
  • 1+ years' experience in pharmaceutical and/or QC Lab environment is preferred.


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