AI Research Scientist

6 days ago


Dublin, Dublin City, Ireland Intercom Full time

About Intercom:

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  • We are a leading company building innovative AI solutions for customer service.
  • Our mission is to push the boundaries of what's possible with AI and improve customer experiences.

As a Machine Learning Researcher at Intercom, you will be part of our AI research team that focuses on developing cutting-edge AI models for customer service.

Key responsibilities include conducting advanced research in areas such as LLMs, deep learning, reinforcement learning, and other AI areas relevant to customer service and communication.

You will write scientific papers, contribute to top-tier conferences and journals, and collaborate with external researchers to explore new AI technologies.

Additionally, you will lead and contribute to the design, implementation, and evaluation of machine learning models and algorithms that improve our products.

We are looking for an expert who can mentor and influence other researchers, shaping research agendas and driving innovation within the company.

Required qualifications include a PhD degree in Computer Science, Machine Learning, Artificial Intelligence, or a related field, or equivalent practical experience.

A minimum of 3 years of experience leading research agendas in academia or industry is also required.

Other essential skills include expertise in key ML areas, proficiency in coding languages like Python, TensorFlow, or PyTorch, and experience with the full research lifecycle from designing experiments to evaluating models.



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