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Data Scientist for AI Feature Evaluation

1 week ago

Dublin, Dublin City, Ireland Zendesk Full time

At Zendesk, we're seeking a Staff Data Scientist to drive our mission of measuring and optimizing the impact of our AI features. This role will focus on designing and building advanced measurement frameworks, developing statistical models, and refining descriptive analytics to provide actionable insights that directly influence operational performance.

Key Responsibilities:
  1. Develop descriptive analytics frameworks that track foundational AI metrics (e.g. usage, deflection success, resolution efficiency) to monitor and report on the ongoing performance of AI features.
  2. Design and implement statistical models to estimate the ROI of AI features by identifying key success drivers and quantifying improvements in operational performance.
  3. Collaborate with cross-functional teams including Engineering, Product, Sales/GTM, and Analytics to align data science research strategies with business goals.
  4. Contribute to the analytics vision of the team and bring innovative data science solutions to complex challenges.

What We're Looking For:

  • 7+ years of experience in data science, with a proven track record of building predictive models, classification algorithms, and advanced analytics frameworks.
  • Bachelor's or Master's degree in Data Science, Statistics, Economics, or a related quantitative field or equivalent experience.
  • Strong proficiency in SQL and statistical analysis methodologies, with hands-on experience using tools such as Python or R.
  • Solid understanding of data visualization tools and techniques to communicate complex findings to both technical and non-technical audiences.