Senior Customer Success Director

2 weeks ago


Dublin, Dublin City, Ireland Datadog Full time
Job Description

About the Role:

We are seeking a highly experienced Senior Customer Success Director to lead our team in France. As a key member of our leadership team, you will be responsible for driving customer success and growth across your region.

In this role, you will oversee a team of Customer Success Managers who work closely with our customers to deliver value and drive revenue growth. Your primary focus will be on developing and implementing strategies that meet our customers' needs and exceed their expectations.

You will work closely with cross-functional teams, including Sales, Marketing, and Product, to ensure seamless execution and alignment with our business objectives. If you have a proven track record of delivering results-driven customer success strategies, we encourage you to apply.

  • Develop and execute customer success strategies that align with our business goals.
  • Lead and manage a team of Customer Success Managers to achieve exceptional customer outcomes.
  • Collaborate with internal stakeholders to identify opportunities for growth and improvement.
  • Analyze customer data to inform decision-making and drive business results.
  • Build strong relationships with customers to understand their needs and preferences.

Requirements:

  • Proven experience in customer success or account management (6+ years preferred).
  • Strong understanding of SaaS business models and commercial operations.
  • Experience working with customers in the French region (required) and an understanding of the unique market dynamics.
  • Ability to analyze complex customer data and make informed decisions.
  • Excellent communication and interpersonal skills.


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