Order Management Specialist
2 days ago
We are seeking a detail-oriented and customer-focused professional to manage the end-to-end order process, ensuring an exceptional customer experience.
Main Responsibilities:
- Manage orders from receipt to completion, guaranteeing accuracy and timeliness.
- Deliver daily, weekly, and monthly reporting as per business requirements.
- Provide basic product information to customers and resolve queries related to orders, stock availability, deliveries, and invoices.
- Process returns and ensure smooth resolution of issues.
Candidate Profile:
Essential Requirements:
- Native or near-native fluency in German and advanced English (C1/C2).
- Proficiency in Microsoft Office and general PC literacy.
- Experience in order entry, customer support, or a strong interest in developing a career in customer service.
Desirable Skills:
- A strong sense of responsibility and continuous improvement mindset.
- Excellent organizational, interpersonal, and problem-solving abilities.
- Team-oriented with the ability to collaborate toward business goals.
About This Role:
This is a fantastic opportunity to develop your skills in order management and customer service. If you're passionate about delivering excellent customer experiences and have a keen eye for detail, we'd love to hear from you
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