Swedish Language Content Moderator

2 weeks ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Job Title: Swedish Language Content Moderator

Description:

The Swedish Language Content Moderator will be responsible for enforcing clients' Terms of Use by monitoring reports of abuse and ensuring that all content meets community standards.

You will investigate and resolve reported issues related to account support and abusive content, using your expertise in market-specific knowledge and insights to develop scalable solutions to improve support for our users.

You will gather, analyze, and utilize relevant data to identify trends and patterns, escalating issues outside company policy to the global team. Additionally, you will identify inefficiencies in workflows and suggest solutions.

Key Skills and Qualifications

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • Excellent interpersonal skills, verbal, and written communication skills, with a focus on empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritize, solve problems, and work as part of a team
  • Effective time management and prioritization skills
  • Ability to consistently hit KPIs on time

Language Skills

Fluent level of Swedish language in oral and written communication, with an in-depth understanding of culture and social trends in the region. Advanced level of English (C1)

Contract

This is a full-time, permanent position with Covalen Solutions. Working hours include Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Compensation

  • €29,700 per year as base salary
  • In case you are working the Evening shift: 25% salary uplift for the late hours from 10pm to 2am
  • Private healthcare
  • Pension contribution
  • 25 days of annual leave
  • Extensive Training and access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme

About Us

Cpl Healthcare is a leading provider of healthcare staffing solutions. We offer a unique opportunity to work within a multicultural and diverse team, with great internal opportunities for career progression.



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