Luxury Retail Concessions Leader

21 hours ago

Dublin, Dublin City, Ireland beBeeManager Full time
Home and Lifestyle Concessions Assistant Manager Job Description

At our retail operation, we are reinventing the customer experience. Our purpose is to enrich our customers' lives by living our values – going above and beyond, driving creativity and innovation, and doing the right thing.

The Home and Lifestyle Concessions Assistant Manager will lead the concession categories while overseeing the day-to-day activities of the concession partners within the home and living department. This role requires strong leadership skills, commercial acumen, and the ability to manage multi-brand relationships.

  • Act as the primary point of contact for all concession partners.
  • Support regular reviews to assess performance, identify opportunities, and agree actions to ensure growth and development of partner portfolios.
  • Ensure concessions operate in line with agreements, store policies, and visual merchandising guidelines.
  • Support new brand onboarding, liaising with internal teams to ensure smooth set-up and alignment.
  • Manage and track promotional participation of concession partners.
Operational & Cross-Functional Collaboration

Partner with internal departments to support concession delivery and brand presence. Ensure all brand areas meet operational standards, including staffing, compliance, and health & safety.

Customer Experience & Store Standards

Champion a best-in-class luxury service standard across all brand spaces. Ensure concession staff are trained on customer service expectations and product knowledge. Monitor and elevate in-store brand presentation to reflect both partner identity and our brand values.

Admin and Reporting

Ensure all reporting requests are met, including weekly trade reports, trend prediction reports, promotion analysis, and other ad-hoc reporting. Understand how to use reporting systems and tools available. Create and update presentation decks as required. Manage department budget and expenses.

Key Skills and Qualifications:

  • Knowledge of Microsoft suite, particularly Excel.
  • 4-5 years' experience in a fast-paced retail operation preferably in a luxury environment.
  • Passion for home, interiors, and premium lifestyle brands.
  • Detail-oriented.
  • Commercially focused, with experience with budgets and ability to achieve revenue growth.
  • Strong communicator and relationship-builder.
  • Proactive, agile, and comfortable working cross-functionally in a fast-paced environment.
Benefits

We offer a competitive salary, contributory pension scheme, competitive annual leave entitlement, team member discount across the world's most iconic brands, recognition days for volunteering and wellbeing, wellbeing initiatives, extensive learning and development offerings, leading talent programmes, flexible working model, and additional benefits.

How We Work

Experience is our business. We create enjoyable places that excite, where people socialise, discover, learn, and are inspired. We care for our people, believe a great customer experience starts with a great people experience, and promote a culture where talent is nurtured and where creativity and learning are valued.

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