Front Office Operations Manager

3 days ago

Dublin, Dublin City, Ireland beBeeOperations Full time €40,000 - €53,000

Job Title: Front Office Operations Manager

Description:

We are seeking a highly motivated and experienced Front Office Operations Manager to join our team. As a key member of the hotel management team, you will be responsible for leading and overseeing the Front Office and F&B Breakfast operations.

Key Responsibilities:

  • Lead and oversee Front Office and F&B Breakfast teams, ensuring consistent delivery of exceptional guest service.
  • Train team members on operational SOPs and maintain high standards of performance.
  • Address guest queries and resolve issues promptly to ensure guest satisfaction.
  • Proactively plan for service, ensuring all departments are prepared based on business needs.
  • Monitor and ensure full compliance with HACCP and other operational standards.
  • Maximize sales and profitability by encouraging up-selling, implementing incentives, and promoting services.
  • Maintain strong control over cash handling, credit policies, and stock management.
  • Liaise with all hotel departments to deliver seamless and memorable guest experiences.
  • Handle multiple tasks effectively and provide support in various operational areas as needed.

Requirements:

  • A minimum of 1 year of management or supervisory experience in a similar role, ideally within a branded property.
  • Strong knowledge of Front Office and F&B breakfast operations.
  • Hands-on, proactive approach with excellent problem-solving abilities.
  • Excellent communication and interpersonal skills with fluency in English.
  • A working knowledge of PMS and PEP systems such as Opera, OnQ, Micros, or similar.
  • Exceptional attention to detail and presentation standards.
  • Flexibility to work shifts across mornings, evenings, weekends, and holidays.

About the Ideal Candidate:

We are looking for a highly motivated and experienced professional who is passionate about delivering exceptional guest experiences. If you have a proven track record of success in a similar role and are looking for a new challenge, we encourage you to apply.

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