
Director of Service Excellence
5 hours ago
Job Opportunity:
We are seeking an experienced leader to elevate our customer and application support functions for mission-critical solutions.
The successful candidate will drive exceptional customer satisfaction by managing a high-performing support team, proactively resolving complex issues, and strengthening relationships with key clients.
- Oversee SaaS & on-prem support operations for financial software
- Lead, mentor, and grow a skilled application support team
- Build and maintain strategic partnerships with key customers
- Drive process improvements to enhance service quality and efficiency
- Collaborate with product, development, and account teams to exceed client needs
- Manage escalations with urgency and professionalism
Requirements:
- 10+ years in Customer Support including 5+ years leading Customer/Application Support teams.
- Strong background in SaaS operations & application support (financial software a plus).
- Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.
- Excellent communication, leadership, and relationship skills.
Key Skills:
- Customer Support
- Application Support
- SaaS
- Senior Leadership
- Fintech
- Payments
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