Director of Service Excellence

5 hours ago


Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €87,075 - €124,950

Job Opportunity:

We are seeking an experienced leader to elevate our customer and application support functions for mission-critical solutions.

The successful candidate will drive exceptional customer satisfaction by managing a high-performing support team, proactively resolving complex issues, and strengthening relationships with key clients.

  • Oversee SaaS & on-prem support operations for financial software
  • Lead, mentor, and grow a skilled application support team
  • Build and maintain strategic partnerships with key customers
  • Drive process improvements to enhance service quality and efficiency
  • Collaborate with product, development, and account teams to exceed client needs
  • Manage escalations with urgency and professionalism

Requirements:

  • 10+ years in Customer Support including 5+ years leading Customer/Application Support teams.
  • Strong background in SaaS operations & application support (financial software a plus).
  • Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.
  • Excellent communication, leadership, and relationship skills.

Key Skills:

  • Customer Support
  • Application Support
  • SaaS
  • Senior Leadership
  • Fintech
  • Payments

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