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Front Desk Associate
3 weeks ago
Role Overview:
The Front Desk Associate is responsible for providing exceptional customer service and ensuring a seamless guest experience. This role involves handling check-ins and check-outs, responding to guest inquiries, and maintaining a high level of knowledge about hotel facilities and services.
Main Responsibilities:
- Manage front desk operations, including check-in, check-out, and guest requests
- Provide accurate information about hotel amenities, services, and policies
- Maintain a high level of cleanliness and organization in the front office area
- Collaborate with other departments to resolve guest issues and improve overall service
Requirements:
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Basic knowledge of hotel operations and software systems
- Strong problem-solving and conflict resolution skills
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Award-winning hotel environment with a focus on excellent service