Medical Office Coordinator
4 days ago
As a key member of our support staff, the Patient Services Representative will play a vital role in ensuring the smooth operation of our medical services. The successful candidate will have prior experience in a customer service or healthcare support role and possess strong communication and interpersonal skills.
The key responsibilities of this role include handling complex queries, fulfilling customer bookings, and providing general administrative support as and when required. You will also be responsible for collecting and verifying patient demographic and insurance information during the registration process and updating electronic medical records accordingly.
Responsibilities:- Handle complex queries received via email or phone.
- Fulfil customer bookings, payments, rescheduling and cancellations for both GP and Allied Health consultations.
- Collect and verify patient demographic and insurance information during the registration process and update electronic medical records accordingly.
- Prior experience in a customer service or healthcare support role preferred.
- Strong communication and interpersonal skills, with the ability to interact effectively with patients, clinicians and third parties.
- Excellent organisational and multitasking abilities, with attention to detail and accuracy.
- Proficiency in using computerised systems for scheduling, billing, and electronic medical records.
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