Specialty Beverage Ambassador
4 days ago
Role Overview:
We are looking for a Specialty Beverage Ambassador to take our customers on a tantalising taste-bud coffee experience. As a Specialty Beverage Ambassador, you will use your creativity and passion for storytelling to engage customers in a tasteful and unique coffee experience.
Your Key Responsibilities:
- Adapting to the customer's needs ensuring every customer interaction is elevated.
- Acting as the ultimate brand ambassador displaying expert knowledge of Nespresso's products, services, and sustainability commitments.
- Maintaining exceptional housekeeping standards across all customer areas with all experiential areas set up to deliver an incredible customer journey.
- Facilitating new starter and product launch training.
- Taking accountability for managing and resolving escalated complaints.
- Contributing to commercial performance by delivering experience and presenting the customer with relevant commercial offers.
- Ensuring safe and compliant day-to-day operations of the Boutique.
The Ideal Candidate:
- A proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
- A strong understanding of the retail and competitive environment in which the Nespresso Boutique operates.
- A passion for coffee and willingness to learn and leverage new knowledge and skills in your own work.
- Demonstrating an understanding of effective team coaching and training and providing feedback.
- Maintaining and supporting a positive and collaborative team culture.
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