Specialty Beverage Ambassador

4 days ago


Dublin, Dublin City, Ireland Nestlé SA Full time

Role Overview:

We are looking for a Specialty Beverage Ambassador to take our customers on a tantalising taste-bud coffee experience. As a Specialty Beverage Ambassador, you will use your creativity and passion for storytelling to engage customers in a tasteful and unique coffee experience.

Your Key Responsibilities:

  • Adapting to the customer's needs ensuring every customer interaction is elevated.
  • Acting as the ultimate brand ambassador displaying expert knowledge of Nespresso's products, services, and sustainability commitments.
  • Maintaining exceptional housekeeping standards across all customer areas with all experiential areas set up to deliver an incredible customer journey.
  • Facilitating new starter and product launch training.
  • Taking accountability for managing and resolving escalated complaints.
  • Contributing to commercial performance by delivering experience and presenting the customer with relevant commercial offers.
  • Ensuring safe and compliant day-to-day operations of the Boutique.

The Ideal Candidate:

  • A proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
  • A strong understanding of the retail and competitive environment in which the Nespresso Boutique operates.
  • A passion for coffee and willingness to learn and leverage new knowledge and skills in your own work.
  • Demonstrating an understanding of effective team coaching and training and providing feedback.
  • Maintaining and supporting a positive and collaborative team culture.


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