Care Coordination Expert

4 days ago


Galway, Galway, Ireland beBeeCare Full time €45,000 - €60,000
Customer Support Specialist

We are seeking a highly skilled Care Coordination Expert fluent in Norwegian to deliver exceptional customer experiences and technical support.

About the Role:
  • Provide professional, empathetic, and efficient handling of inbound customer calls and emails.
  • Monitor group mailboxes to ensure prompt response to all inquiries and complaints.
  • Deliver first-line troubleshooting for customer issues across assigned product ranges.
  • Document customer interactions, complaints, and inquiries accurately.
  • Communicate investigation results clearly via written reports and phone conversations.
  • Maintain specialist knowledge in assigned product areas and share expertise with colleagues.
Requirements:
  • Minimum 1 year's experience in medical/clinical settings or customer-facing support roles.
  • Proven ability to deliver outstanding customer experiences while managing technical complaints.
  • Fluency in Norwegian is essential.


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