Member Service Professional

4 days ago


Galway, Galway, Ireland beBeeCustomerService Full time €35,000 - €45,000
Job Overview:

The primary goal of this role is to provide exceptional service to members by carrying out various operational and administrative tasks.

This includes processing transactions, handling cash, and ensuring compliance with policies and procedures.

Key Responsibilities:
  • Deliver high-quality customer service at the counter, addressing member queries and advising on products and services.
  • Process direct debits, standing orders, EFTs, and amend mandates accurately and diligently.
  • Manage cash, reconcile balances, and investigate any discrepancies.
  • Guarantee adherence to existing policies, systems, and controls.
  • Undertake other duties as required by senior management.
Essential Skills and Qualifications:
  • Possess a QFA or APA qualification, or be willing to work towards one.
  • Demonstrate strong communication skills and a commitment to delivering 'member service' excellence.
  • Be self-motivated and able to work independently, as well as collaboratively as part of a team.

This organization values equality and diversity in the workplace.

We are seeking a motivated individual who can enhance member service and contribute to the effective operation of our business.



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