Triage Lead, Emergency Response

4 days ago


Dublin, Dublin City, Ireland TikTok Full time
Triage Lead, Emergency Response

We are seeking a highly skilled Triage Lead to join our Emergency Response team. As a key member of this team, you will be responsible for leading the assessment and review of emergency and child safety livestream content that poses an extreme risk of serious injury or death to a user and/or child abuse or exploitation.

Key Responsibilities:

  • Immediate assessment and review of Emergency & Child Safety Livestream content
  • Extensive knowledge across relevant policies to enable swift decision making
  • Reviewing content, posts, comments, users profiles while assessing the escalation in line with a risk assessment matrix
  • Record relevant notes and decisions in line with policies and SOP's
  • Collaborate closely with cross-functional teams to drive improvements to policies and processes

The ideal candidate will have 1-2 years experience in Trust Safety, Law Enforcement/Government agencies, fluency in English & Japanese (written and verbal communication), and experience with handling and viewing distressing and sensitive content.



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