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Tier 2 Triage Operations Lead
1 week ago
About Genpact
As a global professional services firm, Genpact serves and transforms leading companies with our expertise in data, technology, and AI.
We deliver outcomes that shape the future, driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Tier 2 Triage Support Specialist
This position offers an opportunity to work as a Tier 2 Triage Support Specialist in a fast-paced environment. As a key member of our team, you will provide prompt and efficient service to clients on technical issues, including appropriate escalations to respective teams.
You will be responsible for providing high-quality support, fulfilling performance metrics such as quality, productivity, and attendance. Strong analytical and problem-solving skills are required to assist customers with any technical issues.
Key Responsibilities
- Technical support for clients on Tier 2 issues
- Maintain high-quality support and fulfill performance metrics
- Analyze and resolve technical issues using logical reasoning
- Develop knowledge about products and community standards
- Investigate and resolve bugs encountered across various platforms
- Improve user experience by gathering and analyzing relevant data
- Stay up to date with client policies and guidelines
- Back-office operations support and troubleshooting
Career Opportunities
At Genpact, we offer a career path with opportunities to grow and develop your skills. You will have the chance to work with a multicultural team and receive training to enhance your abilities.
