Production Services Operations Lead

7 days ago


Dublin, Dublin City, Ireland Adswizz Full time

Your Role

We are seeking a Senior Lead to join our Production Services Operations Team. In this role, you will be responsible for monitoring, triage, incident management and technical support of the SiriusXM Consumer Brands.

Key Responsibilities

  • Guiding all problems through the incident management process: Problem Intake, Triage and Investigation, Internal Business Stakeholder communications, Resolver Escalation, Resolution Validation, Problem Management
  • Daily Technical Operations: Software Deployments, System Alarm Management, Operational Record Keeping and Documentation Maintenance
  • Collaboration with Subject Matter Experts across the Organization for Continuous Improvement Opportunities


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