Delivery Excellence Lead
23 hours ago
**About the Role**
The role of Delivery Excellence Lead within Group Change is a critical position that requires a skilled professional to drive business transformation and improvement initiatives. As a key member of the Lean Innovation function, you will be responsible for leading service delivery across the Group, focusing on improving systems and processes to enhance operational efficiency.
With a strong background in process improvement and operating model assessment & design, you will bring significant industry experience to the table. Your expertise will enable you to identify complex problems and develop innovative solutions that drive tangible benefits for the Group.
This role offers a unique opportunity to shape the future of our organization by contributing to the evolution of our approach and supporting the Community of Practice. You will have the chance to lead a team of professionals and work collaboratively with stakeholders to deliver high-impact results.
**Key Responsibilities**
- Drive service delivery across the Group, focusing on improving systems and processes to enhance operational efficiency.
- Lead complex assignments and analysis, applying expertise and professional judgement to perform challenging tasks.
- Prepare and present complex information to senior leaders as part of engagements, ensuring effective communication and stakeholder management.
**Requirements**
- 5+ years of industry experience in process improvement and/or operating model assessment & design.
- Holds improvement (i.e., Lean Competency Scheme 1C/2A or Lean Six Sigma Green/Black Belt) or design-related professional capabilities and qualifications.
- Proven ability to support business identify and consider new opportunities.
**Benefits**
We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers, and business requirements.
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