
Service Delivery Coordinator
3 hours ago
The role of a Service Advisor is to present a friendly and professional face to customers, providing efficient administrative support, and working closely with the aftersales team.
- Answering the telephone and booking in customers for services
- Maintaining a daily diary
- Welcoming customers to the showroom and checking their details on arrival
- Documenting the customers' car problems and passing the information to the mechanics
- Consulting with mechanics about repairs
- Answering questions about service outcomes (after consulting with the mechanic if necessary)
- Consulting with customers and mechanics to schedule car check-ups and service appointments
- Giving the customer, an approximate cost and time it will take for repairs to be completed
This is an excellent opportunity for individuals with previous reception/service/after sales experience. Prior experience in the motor industry would be advantageous. We are seeking initiative-taking professionals with excellent customer service skills, administration skills, collaboration abilities, strong interpersonal, written, and communication skills.
About this JobIn this role, you will have the opportunity to work in a growing industry sector, assisting customers and interacting with colleagues as part of a cohesive team.
You will need to have a proactive approach, being able to initiate tasks, solve problems, and work effectively under pressure.
A high level of professionalism is required, including a courteous demeanor, attention to detail, and effective communication skills.
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