System Solutions Architect

6 days ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €157,000 - €235,000

Key Role: Technical Architects are crucial members of our delivery team, crafting technical solutions tailored to each customer's unique business needs and objectives.

Your Responsibilities:

  • Dive into customer functional and technical requirements to map them to business-focused goals wrapped around Zendesk functionality.
  • Provide recommendations based on your technical expertise and experience, and be accountable for defining, documenting, and executing appropriate technical solutions.
  • Collaborate with a project team, including Engagement Managers, Services Consultants, Developers, Quality Assurance Analysts, on various activities within a customer engagement, serving as the technical solution designer and owner.
  • Ask questions and explore the customer's use-case, capture the business problem you're solving together, and design their Zendesk for success.
  • Lead and/or participate in design and configuration sessions/workshops with customers and partners.
  • Produce Technical Design Documents, Technical Guidance Documents, and Zendesk custom application or integration Specification Documents.
  • Support the development and testing of custom solutions, working closely with Developers and Quality Assurance Analysts on defect resolution.
  • Support the functional design and configuration of Zendesk, working with Services Consultants and Engagement Managers.
  • Conduct technical training sessions, handover sessions, and knowledge transfer sessions.
  • Liaise and communicate with the Engagement Manager on project status, issues, and remaining effort on project deliverables.
  • Lead, contribute, or participate on multiple projects concurrently.
  • Maintain technical product expertise across the entire Zendesk product line.
  • Respond to high-profile, high-impact customer escalations in a confident manner.
  • Support the pre-sales team in gathering technical requirements and providing solutions and estimates to customers.

What We're Looking For:

  • A second European language.
  • 3+ years system, technical, or solution architecture experience.
  • Experience with various architectures (Web, Enterprise, SaaS) and methodologies.
  • Experience with RESTful and JSON API implementation and integration approaches.
  • Good understanding of customer support processes and infrastructure.
  • Excellent instincts and ability to interface at a senior level with ease.
  • Excellent communication, interpersonal skills, and eloquent writing skills.
  • Passionate about customer service and how it can transform businesses.
  • Strong organisational skills and an ability to multitask without getting frazzled.
  • Ability to deliver consulting onsite and remotely.
  • Willing and able to travel domestically/internationally if needed.

Becoming a Part of Our Team

  • You'll have the opportunity to work with diverse clients and contribute to shaping their Zendesk experiences.
  • Our collaborative environment fosters growth and learning opportunities.
  • We offer flexible working arrangements and the chance to work from anywhere.
  • You'll have access to ongoing training and professional development programs.
  • We're passionate about delivering exceptional customer experiences.

How to Apply

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