Customer Support Specialist
6 days ago
At TN Ireland, we are seeking a Customer Support Specialist to join our team in Dublin. As a key member of our Service Delivery unit, you will be responsible for providing exceptional support to our clients across various commercial and corporate banking environments.
About the Role
- Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally
- Develop and maintain client relationships through regular calls and face-to-face interactions, as needed
- Train and guide clients on online banking platforms and digital tools
- Inform clients about system issues and provide regular resolution updates
- Advise on process improvement and reengineering initiatives to enhance client experience
- Conduct analyses to resolve problems and liaise with internal teams as necessary
Requirements
- Bilingual or multilingual proficiency in English and one or more additional languages (Spanish, German, Italian, French)
- Relevant experience in client service or a related field
- Self-starter with a strong work ethic, eager to learn, and able to manage risk
- Demonstrated organizational and time management skills to prioritize multiple tasks
- Ability to deliver clear and concise communication to stakeholders
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