Customer Support Specialist
6 days ago
Summary
From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.
With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.
We are seeking Customer Support Specialists to join our award-winning Customer Support Team. Customer Support Specialists are responsible for managing a large volume of customer contacts across multiple different channels and systems. The ideal candidate will be highly detailed, a skilled communicator and have a keen interest in social media. While experience in a call entre environment is beneficial it is not essential. We are seeking individuals who have a "can do" and "step in when needed" attitude.
What you'll do
Provide best-in-class customer support via Whatsapp, Facebook, Instagram, X, telephone and email on behalf of Lidl Ireland & Northern Ireland Monitor and engage with social conversation around the Lidl brand, providing timely and accurate feedback to customer queries in line with defined SLAs Responsible for carrying out scheduled social media platform reviews, in addition to reporting and escalating to a diverse group of stakeholders Deliver frontline customer support to maximise customer satisfaction and ensure resolution of enquiries at the earliest possible opportunity Meet KPI's – Follow established procedures for each service request, adhering to key performance indicators (KPI's), contact volumes, interaction quality and average handling time (AHT) Use effective questioning skills to take ownership of customer queries/escalations and liaise with third party service agents in an efficient and satisfactory manner Responsible for resolving customer complaints/claims and ensuring the best possible resolution for both the customer and the company Collate and manage customer data and interactions using our internal CRM system Salesforce Be an advocate for the Lidl customer and ensure that the customer's expectations are exceeded at every opportunityWhat you'll need
An excellent team player who is highly motivated and enthusiastic Excellent verbal and written communication skills A natural "people person" with the ability to communicate clearly in a positive, friendly and professional manner Excellent negotiation skills with a desire to resolve customer complaints/claims in a friendly and efficient manner Ability to work under pressure, maintain excellent attention to detail while also achieving targets Excellent prioritising and time management skills Strong administrative skills with excellent knowledge of MS Office Core working hours will include weekends, evenings, and bank holidays. Keen to establish themselves within a high performing culture Eager to acquire new skills & achievements that will aid their future personal and professional development opportunitiesWhat you'll receive
Through our salary system, we ensure pay equality across all positions at Lidl
€35,500 per annum pro rata 20 days holidays per annum pro rata Private employee medical insurance Company pension after one year of service Initial training and ongoing development from an experienced team member Excellent opportunities for career progression Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development Dynamic work environment Modern office facility with free parking On-site gym and canteen Up to 2 days remote working per week Mobile and broadband discounts with Three networkLidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
-
Customer Support Specialist
7 days ago
Dublin, Dublin City, Ireland Robert Walters Ireland Full timeWe are currently recruiting for the role of Customer Support Specialist on behalf of a Financial Services organisation.Customer Support SpecialistGreat role for grads with 2 years customer service experience.Dublin West based - Hybrid role.Responsibilities:Manage calls/emails from customer base.Assist in customer account management and maintenance.Manage...
-
Customer Support Specialist
2 weeks ago
Dublin, Dublin City, Ireland Firstaff Personnel Consultants Ltd Full timeCustomer Support Specialist Week to week contract with a view to permanent Fully office-based - Immediate Start Dublin 12 €16.50+ per hour depending on experience - paid weekly Essential: Experience working in a very fast-paced office-based / callcentre or customer service environment with order processing and live chat experience. Role Purpose: As a...
-
Customer Support Specialist
2 days ago
Dublin, Dublin City, Ireland Klaviyo Inc. Full timeAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...
-
Italian Customer Support Specialist
2 weeks ago
Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full timeJob Title: Italian Customer Support Specialist Salary and Package: €28,000 + bonus + benefits such as full health and dental care cover, education assistance, travel allowance, ability to work from abroad for a number of weeks per year and more Shift Pattern: Monday- Friday with the occasional Saturday morning, standard office day hours Job...
-
German Customer Support Specialist
2 weeks ago
Dublin, Dublin City, Ireland The Hustle Full timeJoin to apply for the German Customer Support Specialist role at The Hustle.As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers...
-
Customer Support Specialist
1 day ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeAbout the RoleWe are currently hiring for a Customer Support Specialist to join our team in Dublin. The successful candidate will be responsible for investigating and resolving reported issues, enforcing clients' Terms of Use, and becoming knowledgeable about client's products and community standards.Main ResponsibilitiesInvestigating and resolving reported...
-
Customer Support Specialist Role
1 day ago
Dublin, Dublin City, Ireland Klaviyo Inc. Full timeAt Klaviyo Inc., we value the diverse backgrounds, experiences, and perspectives that each of our team members brings to our workplace. We believe everyone deserves a fair chance at success and appreciate the unique skills and qualifications that each person brings beyond traditional job requirements.We are looking for a Product Knowledge Specialist who is...
-
German Customer Support Specialist
3 weeks ago
Dublin, Dublin City, Ireland HuntsBot Full timeAs a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration...
-
Customer Support Specialist EMEA
21 hours ago
Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full timeWe're dedicated to making software toolmaking ubiquitous. At Notion, our mission is to empower individuals and teams to tailor their software to solve any problem and take on any challenge. We believe that computers should be powerful tools, but most people can't build or modify the software they use every day.Since 2016, we've been working together to...
-
French Customer Support Specialist
1 week ago
Dublin, Dublin City, Ireland HubSpot Full timeAs a Customer Support Specialist, you will be responsible for working directly with HubSpot customers through phone, chat and web solving product related queries as a valued partner and trusted advisor. You will strive to deliver a human and helpful Support experience through creative problem-solving and partner with our customers to help grow their...
-
Procore Technologies Customer Support Specialist
10 hours ago
Dublin, Dublin City, Ireland TN Ireland Full timeWe're seeking a skilled Bilingual Customer Support Representative to join our team at Procore Technologies. As a Customer Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring they have the best possible experience with our software.This role requires strong communication and problem-solving skills, as well as...
-
Medical Support Specialist
21 hours ago
Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a skilled Medical Support Specialist to join our team in Dublin. As a key member of our office, you will provide administrative support to our legal professionals, ensuring seamless day-to-day operations.Key Responsibilities:Prepare correspondence and documents from digital dictation with high accuracyCreate, amend and format...
-
Customer Service and Technical Support Specialist
21 hours ago
Dublin, Dublin City, Ireland Headhunt International Full timeLithuanian Customer Support OpportunityWe are looking for a skilled and enthusiastic individual to join our team as a Customer Service and Technical Support Specialist in Athens, Greece.About the RoleThe successful candidate will be responsible for providing exceptional customer service and technical support to clients across Europe.They will identify...
-
Dublin, Dublin City, Ireland Blu Selection Full timeAre you fluent in German and looking for an exciting career opportunity in stunning Greece? Join a leading international company as a German Customer Support Specialist, where you'll enjoy professional development, competitive pay, and a range of employee benefits. Work remotely within Greece or from our modern office, and benefit from a relocation package...
-
Dublin, Dublin City, Ireland CPL Full timeAbout UsCPL is a pioneer in business process outsourcing, collaborating with organizations worldwide for over 25 years. Our tailored solutions help clients achieve their unique goals in industries such as Financial Services, Technology, and Utilities.The JobWe are seeking a German speaking Customer Support Specialist to join our team. As a valued member of...
-
Customer Support Specialist, Emea
2 days ago
Dublin, Dublin City, Ireland Themis Solutions Inc. Full timeWe are currently seeking a Customer Support Specialist, EMEA to join our Customer Success Team in Dublin.We are looking for someone who is interested in playing a critical role in a close-knit team as we strive to become the market leader in the UK.This team is hyper-focused on enabling our customers' success at every interaction point with Clio.We are a...
-
Customer Support Specialist, EMEA
3 weeks ago
Dublin, Dublin City, Ireland Themis Solutions Inc. Full timeWe are currently seeking a Customer Support Specialist, EMEA to join our Customer Success Team in Dublin.We are looking for someone who is interested in playing a critical role in a close-knit team as we strive to become the market leader in the UK. This team is hyper-focused on enabling our customers' success at every interaction point with Clio. We are a...
-
Legal Support Specialist Dublin
14 hours ago
Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full timeAbout the Company: Reed Specialist Recruitment Limited is a leading recruitment agency providing expert recruitment services across various industries. We are committed to finding the best talent for our clients and pride ourselves on delivering exceptional results.Job Description: As a Legal Secretary, you will play a critical role in supporting our...
-
Customer Applications Specialist
2 weeks ago
Dublin, Dublin City, Ireland E-Frontiers Full timeCustomer Applications Specialist | 12-Month Contract | South Dublin (Hybrid) | €390 - 420 per dayJoin a leading provider of energy infrastructure and services, driving Ireland's transition to renewable energy. As a Customer Applications Specialist, you'll play a key role in managing renewable generator connection applications, ensuring a smooth and...
-
Cloud Support Specialist
1 day ago
Dublin, Dublin City, Ireland Amazon Full timeJob OverviewAt Amazon, we are looking for a Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be responsible for providing exceptional support to our customers by acting as the 'Cloud Ambassador' across all cloud products.About the RoleLearn and use groundbreaking technologies to provide unique solutions to our customers'...
