Customer Support Specialist EMEA

4 days ago


Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

We're dedicated to making software toolmaking ubiquitous. At Notion, our mission is to empower individuals and teams to tailor their software to solve any problem and take on any challenge. We believe that computers should be powerful tools, but most people can't build or modify the software they use every day.

Since 2016, we've been working together to change this with focus, design, and craft. Our customers include Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more who are on this journey with us. Today, we're growing fast and excited to welcome talented teammates who are the best at what they do.

We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. As a billing support specialist, you'll play a crucial role in delivering top-tier support to our customers by addressing escalations related to billing and payments, conducting due diligence on inquiries, and triaging complex issues to our engineering and accounting partners.

This role offers the opportunity to sharpen both your analytical and communication skills while interacting with a growing client base, including several Fortune 500 companies. As Notion scales, your contributions will be key in optimizing processes and delivering a seamless customer experience.

About The Role:
  • You will provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.
  • You'll troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.
  • Collaborate with finance, regional support teams, user operations, and enablement teams to gather feedback and improve the payment processing experience.

The ideal candidate has excellent written and verbal communication skills with the ability to distill complex technical topics to non-technical audiences. You have 5+ years of experience in technical support or customer service, preferably within SaaS or fintech. Strong organizational skills with the ability to manage multiple priorities in a dynamic environment are essential.



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