Customer Support Specialist Role
4 days ago
At Klaviyo Inc., we value the diverse backgrounds, experiences, and perspectives that each of our team members brings to our workplace. We believe everyone deserves a fair chance at success and appreciate the unique skills and qualifications that each person brings beyond traditional job requirements.
We are looking for a Product Knowledge Specialist who is passionate about delivering exceptional assistance to our EMEA customers who are scaling their businesses with Klaviyo. The ideal candidate will be a thoughtful communicator who excels in providing high-quality product support through email and live chat.
- Develop in-depth knowledge of the Klaviyo platform
- Provide product support for Klaviyo customers, partnering with them to effectively resolve their issues
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users
- Diagnose software issues and resolve escalated customer complaints using established processes
- Document troubleshooting and problem resolution steps
The successful candidate will have excellent communication skills, a passion for creative problem-solving, and the ability to thrive in a collaborative environment. They will also be self-motivated, eager to learn, and capable of adapting quickly to changing priorities.
We offer competitive benefits and perks, as well as opportunities for growth and development. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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