Telesales & Customer Support Specialist
7 days ago
Job Summary:
We are seeking a highly skilled Telesales & Customer Support Specialist to join our team at Cpl Healthcare. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our clients, while driving sales growth and revenue.
Key Responsibilities:
- Develop and maintain strong relationships with customers, building trust and loyalty through exceptional service delivery.
- Analyse customer needs and preferences, providing tailored solutions to meet their requirements.
- Work collaboratively with internal stakeholders to achieve business objectives and meet performance targets.
- Cultivate a deep understanding of customer journeys, identifying opportunities to improve service delivery and drive customer retention.
- Stay up-to-date with industry trends and developments, applying knowledge to inform sales strategies and tactics.
Requirements:
- Prior experience in a sales or customer-facing role, preferably in a call centre or telesales environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Strong analytical and problem-solving skills, with a focus on resolution and customer satisfaction.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
- Familiarity with CRM systems and technology platforms, with a willingness to learn and adapt.
What We Offer:
- A competitive salary and benefits package, reflecting your value to our organization.
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