Telesales & Customer Service Representative - English New
4 days ago
Position: Telesales & Customer Service Representative
Location: Dublin, Ireland
Work model: Hybrid (operating in remote setting at the moment)
Contract: Fulltime, Permanent
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
The Telesales Agent will provide a broad range of customer support and administrative services to the customer and prospects of our client. Services provided will include a combination of telesales, customer service, administrative and complaint handling processes. The Agent will focus on providing an excellent service for existing and future customers in accordance with agreed departmental objectives.
Specific Responsibilities:
• Handle high volume inbound & outbound calls, emails and web-chats in an effective and efficient manner.
• Handle customer issues and complaints in a manner that is empathetic, sensitive and confident.
• Deliver consistent performance through adherence to the appropriate processes.
• Effectively analyse moderately complex information and /or unusual situations using a variety of techniques.
• Work within a team to meet and exceed individual/team performance targets including SLA's
• Demonstrate initiative whilst operating within a team and set high standards of professionalism in all business dealings
• Analyse, evaluate and complete work in accordance with agreed standards and limits
• Liaise with other departments as necessary
• Carry out any other tasks or responsibilities as required in the role Personal Skillset:
• Customer Service – Handle calls, emails and web-chats coming into the business and pre-call planning / preparation, understand the importance of voice, being polite and engaging, an active listener blocking out distractions, able to establish customer's wants, able to deliver attention grabbing statements whilst outlining needs. Able to handle objections.
• Administration – Accurately and efficiently handle incoming and outgoing mail in a manner that complies with regulatory requirements.
• Customer Focus – Increase customer satisfaction through the delivery of excellent service.
• People and Workflow Management – Manage own time and priorities and can remain focused, positive and enthusiastic when issues are encountered.
• Colleagues – Work positively as part of a team and in supporting and motivating others to achieve team objectives.
• Operational Effectiveness – Deliver consistent performance through adherence to the appropriate processes.
Desirable Business Skillset
• Experience in a customer service role is desirable
• Experience in a call centre type environment desirable
• Work experience in a role with a high priority on data entry accuracy and the requirement to meet strict timelines desirable
• Certified in computer basics to ECDL or equivalent level desirable
Benefits and perks:
- Hybrid-working model
- Extensive Training & Development.
- Internal career progression opportunities.
- Employee assistance programme (EAP).
- Hive medical cash plan.
- PRSA Scheme.
- Employee engagement initiatives
- Bike to work scheme.
What would you bring?
As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.
Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated
Equal opportunity employer:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
For more information, don't hesitate to reach out to [email protected], your journey to becoming a valued part of Covalen starts here.
Apply Now or Reach Out for More Information.
#CplCovalen
#Jobsinireland #jobsindublin #Covalen
#customerservice #telesales #entryjobs #graduatejobs
-
Dublin, Dublin City, Ireland Cpl Healthcare Full timeTelesales & Customer Service RepresentativePosition: Telesales & Customer Service RepresentativeLocation: Dublin, IrelandWork model: Hybrid (operating in remote setting at the moment)Contract: Fulltime, PermanentAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations...
-
Dublin, Dublin City, Ireland Cpl Healthcare Full timeTelesales & Customer Service RepresentativePosition: Telesales & Customer Service RepresentativeLocation: Dublin, IrelandWork model: Hybrid (operating in remote setting at the moment)Contract: Fulltime, PermanentAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations...
-
Dublin, Dublin City, Ireland Cpl Full timeTelesales & Customer Service Representative Location - Dublin Contract type - Permanent, full-time Work model - Hybrid Working hours - Rotating shift (8:00am - 8:00pm) At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From...
-
Telesales Representative
5 days ago
Dublin, Dublin City, Ireland The People Group Full timeWe are seeking a motivated Telesales Representative to establish and lead a telesales function in a fast-growing, family-owned FMCG food packaging company.Working closely with sales and customer service teams, this role will drive sales growth, expand customer base, support key account management, and promote self-serve adoption on a new online platform.This...
-
Telesales Representative
3 days ago
Dublin, Dublin City, Ireland The People Group Full timeWe are seeking a motivated Telesales Representative to establish and lead a telesales function in a fast-growing, family-owned FMCG food packaging company. Working closely with sales and customer service teams, this role will drive sales growth, expand customer base, support key account management, and promote self-serve adoption on a new online...
-
Customer Service Representative
7 hours ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob DescriptionCpl Healthcare is seeking a highly skilled and motivated Telesales & Customer Service Representative to join our team. As a valued member of our organization, you will be responsible for providing exceptional customer support and telesales services to our clients.Handle high volume inbound & outbound calls, emails and web-chats in an effective...
-
Telesales & Customer Service Representative
2 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeClient:CplLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:4dc7bb730b6dJob Views:6Posted:15.03.2025Expiry Date:29.04.2025Job Description:Location - DublinContract type - Permanent, full-timeWorking hours - Rotating shift (8:00am - 8:00pm)The Telesales Agent will provide a broad range of customer support and administrative...
-
Telesales & Customer Support Expert
3 hours ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob OverviewCpl Healthcare is a leading provider of BPO solutions, working with organizations worldwide to deliver customized outsourcing solutions. We are seeking a talented Telesales & Customer Service Representative to join our team and contribute to our success.In this role, you will be responsible for delivering exceptional customer support and...
-
Telesales & Customer Service Rep
3 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeTelesales & Customer Service Representative Location - Dublin Contract type - Perm Work model - Hybrid Working hours - Rotation Shift (8am/8pm) At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors...
-
Customer Service/Telesales Executive
2 weeks ago
Dublin, Dublin City, Ireland Musgrave Group Full timeMusgrave MarketPlace are recruiting a Customer Service / Telesales Representative to join their team at their Head Office in North Dublin. Musgrave Marketplace operates seven Marketplace sites across the Republic of Ireland and a Central Distribution Centre delivering to thousands of our Food Service & Retail customers across the country. The purpose of this...
-
Customer Service/Telesales Executive
1 week ago
Dublin, Dublin City, Ireland Musgrave Group Part timeMusgrave MarketPlace are recruiting a Customer Service / Telesales Representative to join their team at their Head Office in North Dublin. Musgrave Marketplace operates seven Marketplace sites across the Republic of Ireland and a Central Distribution Centre delivering to thousands of our Food Service & Retail customers across the country. The purpose of this...
-
Dublin, Dublin City, Ireland TN Ireland Full timeSocial network you want to login/join with:Client:CplLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:4dc7bb730b6dJob Views:65Posted:22.01.2025Job Description:Location - DublinContract type - Permanent, full-timeWorking hours - Rotating shift (8:00am - 8:00pm)At Covalen, we're not just a business process outsourcing (BPO)...
-
Customer Service Representative
4 days ago
Dublin, Dublin City, Ireland English Language Center Full timePosition SummaryThis role is focused on delivering great service to our students by providing product and service information, resolving problems, and ensuring each student's experience exceeds their expectations.Required Skills and QualificationsA-level or equivalent educationFluent in English (verbal and written)Higher Education desiredKnowledge of a...
-
Customer Service Representative
6 hours ago
Dublin, Dublin City, Ireland English Language Center Full timeAbout EC English Language CentresOur mission is to deliver exceptional English language programs in top destinations worldwide. We strive for excellence in our facilities and team, making us a trusted brand globally.We envision continued growth while empowering students from diverse backgrounds to succeed in a global community.Our TeamWe take pride in...
-
Telesales & Customer Support Specialist
19 hours ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob Summary:We are seeking a highly skilled Telesales & Customer Support Specialist to join our team at Cpl Healthcare. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our clients, while driving sales growth and revenue.Key Responsibilities:Develop and maintain strong relationships with...
-
Telesales Team Lead
4 days ago
Dublin, Dublin City, Ireland The People Group Full timeWe are seeking a Telesales Team Lead to join our team at The People Group. As a Telesales Team Lead, you will be responsible for leading a telesales function in the FMCG food packaging sector, driving sales growth and customer excellence.In this role, you will work closely with sales and customer service teams to develop and implement a strategic B2B...
-
Dundalk Telesales Specialist
3 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeSeeking a highly motivated Telesales Agent to join our team in Dundalk. As a Telesales Agent, you will play a crucial role in generating sales through outbound calls to existing customers.You will be selling a range of pen products to B2B clients.Customer Support is also included as you may need to address customer inquiries.What we are looking for in youA...
-
B2B Telesales Specialist
3 days ago
Dublin, Dublin City, Ireland The People Group Full timeWe are looking for a seasoned B2B Telesales Specialist to join our team and drive sales growth in the FMCG food packaging sector. As a key member of our sales team, you will be responsible for establishing and leading a telesales function to expand our customer base and enhance market presence.This role involves leveraging your expertise in telesales and...
-
Global Service Representative
4 days ago
Dublin, Dublin City, Ireland English Language Center Full timeAs a highly skilled and motivated individual, you'll excel in this Customer Experience Coordinator role, driving excellent service to our students and enhancing their overall experience.Your Key Responsibilities will include:Providing expert guidance and support to students and visitors, responding to their inquiries and concerns in a professional...
-
Telesales Executives
1 week ago
Dublin, Dublin City, Ireland Panda Full timePanda Waste Services is a customer centric, forward-thinking waste and recycling solutions provider with numerous depots located throughout Ireland. Our award winning business is seeking a talented, hardworking and ambitious Telesales Executive to help us grow our business. The Role This role is predominantly new business requiring cold calling, direct sales...
